![]() See the Juvenile Delinquency Help Topic for more information. “Juvenile court” may also refer to the court that resolves complaints against children who have engaged in conduct considered a crime if committed by an adult. When Child Protective Services seeks court action to protect a child because of suspected abuse, neglect, or dependency the case is resolved in juvenile court. Please allow the City 7-10 business days to deliver replacement cart.Juvenile court is part of the District Court division of the North Carolina state court system. You can request a replacement garbage or recycling cart by contacting Durham One Call via our online request form, download our app for Android or iPhone, or call 91. Please note that trucks may be running late due to mechanical or weather-related issues, so please give us a reasonable window of time before contacting us to report missed trash collection. If your trash was indeed scheduled to be picked up, please contact Durham One Call via our online request form, download our app for Android or iPhone, or call 91 to report missed trash collection. My trash was never picked up! Who do I contact?īefore contacting the City about missed trash collection, please verify on the Find My Collection Day webpage that it is your scheduled trash pickup day. You can also download the City's Rollout app for Android or iPhone to track your schedule and receive notifications. If you are a yard waste customer, you can also view your yard waste schedule on the Find My Collection Day webpage. On the same page, you can also sign up to receive reminders, print a calendar, and search to find out which items are recyclable. Visit the Find My Collection Day webpage to view the garbage and recycling schedule for your address. Where can I find a trash pickup schedule for my address? Your deposit will be available for payment online or over the phone within 2-3 business days. Once your hydrant application has been processed you will receive an email including your account number along with your payment options. We can work with you to develop a monthly payment plan or provide a list of community resources that may offer financial support. We don’t want anyone to go without water due to financial difficulties. Our Customer Portal payment system will not recognize your 12-digit account number until your first bill generates. When I enter my water account number it's saying my account doesn't exist? For assistance using the portal, view a list of FAQ's. How do I access my online water billing account?Īccess your account and make payments through the City's online utilities customer portal. Please note that the majority of account information and/or changes can only be made by the verified account holder or their authorized designee. Many changes or requests can be made by submitting an online request form or contacting Durham One Call at 91. How can I make changes to my water billing account? If you have just purchased the home we may need a copy of your closing statement. If you are leasing the property for which you are requesting water service, you will be asked to upload a signed copy of your lease. ![]() Go to the Start Water Service webpage to review the requirements and scroll to the bottom of the page to complete the online request form. New water service can be requested online. Response times vary by request, department servicing request, and volume of requests received, so please be patient as we work to resolve your request. ![]() You can receive email updates and check the status of your request with the account you created when you submitted your request. One Call staff will review your request in the order it was received and route it to the appropriate City staff. I submitted a request using the Durham One Call online request form.
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